Refund policy

Return & Refund Policy

At The Luxury Florets, we take pride in delivering floral artistry, bespoke arrangements, and premium gifts crafted to the highest standards. Due to the delicate and perishable nature of our products, we adhere to a strict policy to ensure quality, fairness, and seamless service.

1. Quality Assurance & Immediate Issue Reporting (1-Hour Window)

Immediate Verification: Upon receiving your order, please inspect the package immediately in the presence of the courier (if possible) or right upon delivery.
1-Hour Reporting Window: Because fresh flowers, cakes, and perishable items are subject to environmental conditions, any quality concerns, damages, transit defects, or incorrect items must be reported within 1 hour of delivery.
Required Proof: To process a claim, you must email theluxuryflorets1@gmail.com or WhatsApp/Call us at +91 77101-03131 within 1 hour with:
1. Your Order ID & Contact Details.
2. Clear, high-resolution photographs and a unboxing video showing the issue/defect.
3. The product in its original, untouched packaging.

Note: Claims submitted after the 1-hour delivery window will not be eligible for review, replacement, or store voucher credits.

2. Non-Returnable & Non-Refundable Items

Due to health, hygiene, and product integrity guidelines, the following items are strictly non-returnable and non-refundable:

Perishable Goods: Fresh cut flowers, floral arrangements, cakes, chocolates, plants, and edible gourmet hampers.
Bespoke & Customized Products: Personalized stationery, custom-built boxes, or specifically requested floral arrangements.
Live Performances & Services: Add-on services such as live guitarist performances or surprise setups once scheduled/executed.
Promotional Items & Gift Cards: Items purchased during special promotional sales or redeemed via gift vouchers.

3. Eligibility for Non-Perishable Returns

Only non-personalized, non-perishable merchandise (such as luxury vases, glassware, or durable keepsake containers) may be returned under the following conditions:

The item must be unused, unaltered, and in its original luxury packaging.
Proof of purchase (receipt or order confirmation) is mandatory.
Return requests for eligible non-perishable goods must be initiated within 24 hours of delivery.
Return Shipping: Customers are responsible for return shipping charges using a trackable courier service. Shipping costs are non-refundable.

4. Refund & Voucher Policy

TLF Store Vouchers Only: In line with our store policy, all approved refunds are issued exclusively in the form of TLF Vouchers (Store Credit). We do not offer cash refunds or direct reversals to credit cards or bank accounts.
Voucher Issuance: Once your claim or returned non-perishable item is inspected and approved, your TLF Store Voucher will be generated and sent to your registered email address within 2 business days.
Voucher Usage: TLF Store Vouchers can be redeemed on any future purchase across our online store or atelier and remain valid for 6 months from the date of issuance.
Deductions: Delivery charges, courier fees, and customization charges are non-refundable and will be deducted from the final voucher credit amount unless the error was made on our part.

5. Order Cancellation Policy

Standard Orders: Orders for non-perishable items can be canceled within 2 hours of placement for a full store voucher credit, provided the order has not dispatched.
Same-Day & Express Orders: Orders placed for same-day delivery, 3-hour express delivery, or midnight delivery cannot be canceled once confirmed, as floral preparation begins immediately upon order placement.
Processed/Shipped Orders: Once an order has entered the arrangement or dispatch stage, cancellation is strictly not permitted.

6. Replacement & Exchange Policy

Replacements are granted solely for items verified as damaged, defective, or incorrect upon arrival (reported within the 1-hour window).
If a specific flower variety or vase is out of stock due to seasonal availability, our floral designers reserve the right to substitute it with an item of equal or higher value, maintaining the aesthetic integrity of the arrangement.

7. Delivery Attempts & Recipient Availability

Incorrect Address / Unavailability: It is the customer's responsibility to ensure the recipient is available at the provided delivery address.
Because our products are perishable, if a delivery fails due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be marked as Completed/Delivered, and no refunds or vouchers will be issued.