Terms of service

Welcome to The Luxury Florets ("TLF", "we", "us", or "our"). These Terms & Conditions govern your access to and use of our website, services, and online store. By browsing, accessing, or placing an order on our platform, you acknowledge that you have read, understood, and agreed to be bound by these terms.

1. General Provisions & Scope

1.1 Applicability: These Terms apply to all visitors, registered users, patrons, and customers of The Luxury Florets.
1.2 Modifications: We reserve the right to update, amend, or modify any part of these Terms & Conditions at our sole discretion without prior notice. The updated version will be effective immediately upon posting on the website. Continued use of our site constitutes acceptance of the revised terms.

2. Products, Customization & Availability

2.1 Seasonal & Perishable Nature: Fresh flowers, plants, and edible gifts are subject to seasonal availability and natural variations. While we strive to mirror the online display, minor variations in bloom size, shade, or vase design may occur.
2.2 Substitutions: In the event of temporary unavailablity of specific stems or packaging materials, our floral artisans reserve the right to substitute items with alternatives of equal or higher value, preserving the overall aesthetic and luxury quality.
2.3 Order Acceptance: Displaying items on our site does not guarantee availability. We reserve the right to refuse, limit, or cancel any order at our discretion due to inventory constraints, delivery limitations, or suspected fraud.
2.4 Pricing: All prices, shipping rates, and product descriptions are subject to change without notice.

3. Payments & Order Security

3.1 Payment Processing: Full payment is required at the time of placing an order. We accept major credit cards, debit cards, UPI, net banking, and authorized digital wallets.
3.2 Payment Security: All monetary transactions are encrypted and processed securely via PCI-compliant payment gateways. We do not store or hold your confidential banking or credit card details on our servers.
3.3 Failed Transactions: If a payment fails or is flagged for security verification, the order will not enter our floral atelier’s arrangement pipeline until payment is successfully authorized.

4. Shipping, Express Delivery & Recipient Availability

4.1 Same-Day & Express Orders: For same-day, 3-hour express, or midnight delivery, orders must be placed prior to the stated daily cut-off time (7 PM). A minimum of 3 hours advance notice is required.
4.2 Transit Delays: While we make every attempt to deliver within requested time slots, TLF Gifting is not liable for minor transit delays resulting from severe traffic, weather conditions, civic restrictions, or third-party courier disruptions.
4.3 Recipient Unavailability: It is the sender's responsibility to provide an accurate delivery address, landmark, and valid contact number. Because our items are highly perishable:
- If the recipient is unavailable, refuses delivery, or if the address is incorrect, the courier will attempt contact once.
- If delivery remains unsuccessful, the order will be marked as Completed/Delivered, and no store credits, replacements, or refunds will be issued.

5. Returns, Quality Claims & Refund Policy

5.1 Perishable Exclusions: Fresh cut flowers, floral arrangements, cakes, chocolates, plants, personalized items, and live musical performances are non-returnable and non-refundable.
5.2 1-Hour Quality Reporting Window: Any quality issues, transit damage, or incorrect items must be reported to our customer service team within 1 hour of delivery along with unboxing video/photo proof sent to theluxuryflorets1@gmail.com or via WhatsApp at +91 77101-03131.
5.3 Refunds via TLF Store Vouchers Only: All verified and approved claims or eligible non-perishable returns are credited exclusively in the form of TLF Store Vouchers (Store Credit). We do not issue cash refunds or direct account reversals. Vouchers are valid for 6 months from the date of issue.
5.4 Non-Perishable Goods: Returns on non-perishable merchandise (such as undamaged luxury vases or glassware) must be initiated within 24 hours of delivery. The customer is responsible for return shipping costs via a trackable service.

6. Order Cancellations

6.1 Standard Non-Perishable Orders: May be canceled within 2 hours of placement for a full TLF Store Voucher credit, provided processing has not commenced.
6.2 Express & Same-Day Orders: Orders placed for same-day, express, or midnight delivery entering immediate preparation cannot be canceled or altered.

7. Intellectual Property Rights

7.1 Content Ownership: All website content—including images, brand logos, typography, product titles, custom graphics, and written content—is the exclusive intellectual property of The Luxury Florets.
7.2 Restrictions: Unauthorized copying, reproduction, distribution, or commercial exploitation of any material on this platform without express written permission is strictly prohibited and subject to legal action.

8. User Conduct & Liability

8.1 Platform Use: You agree not to use this website for fraudulent purchases, uploading malicious software/viruses, spamming, or violating local laws.
8.2 Limitation of Liability: To the maximum extent permitted by law, The Luxury Florets shall not be held liable for any indirect, incidental, or consequential loss or damage arising from the use of our services, product delivery, or reliance on website content.

9. Privacy & Data Handling

9.1 Data Protection: Your submission of personal information through our online store is governed by our Privacy Policy. By placing an order, you consent to the collection and use of your contact information for order fulfillment, customer support, and essential store communication.